Return & Refund policy
For most convenience, we offer a 30 days money-back guarantee. The running term starts the moment you receive the product so you have as many as 30 days to check out the catsolo. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping will be covered by catsolo and all refunds will be issued within 5-7 business days (not including holidays or weekends) of receipt of returned products.
WHO IS ELIGIBLE FOR A REFUND?
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within 30 days of purchase) in certain situations, including:
- Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to a catsolo error are not refunded.
- Products showing excessive wear and tear. Products differ, but generally, wear and tear are considered excessive if the product is nearing the end of its practical use or just looks heavily worn.
- Products with a missing label or label that has been defaced
How much will customers pay for return shipping?
- 5 USD
What is the re stocking fee?
- 5 USD
Refunds will be confirmed via email ([email protected]).
HOW CAN CUSTOMERS RETURN PRODUCTS?
After contacting our supports and receive our response, please do exactly the following instructions:
- Pack all the returned items, along with a print-off of your confirmation of purchase email and the return label.
- Go to the local post office, or another courier, to ship the package to the provided address in your return label
How Will Customers Get the Return Label?
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Then send your item, you should mail your product to the provided address in your return label.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Email: [email protected]
Phone: +1 682-849-6023
Address: 22 Vernon Terrace, Poughkeepsie, NY 12601, United States